Every job in ParkOS, step by step

Good to know

• No email after 2 minutes? Check Spam, then tap Send the code again.
• You can tap Continue with Google instead of typing a password.

Good to know

• Parking admin is the Owner and can change everything. Parking staff is a Manager, who runs the day, or a Collector, who works the gate.
• They tap the link, install ParkOS and join. The link works once, for 7 days. Invited by email? On the website, tap Copy invite link on their row to send it yourself.
• A Collector sees only what a Collector can use. Billing, Slots and the parking details page stay hidden.

Good to know

• A plate can be on only one vehicle. If it is already used, ParkOS says so and lets you open that vehicle. The website also says whose vehicle it is on.
• The phone number must be a real Indian mobile: 10 digits, starting with 6, 7, 8 or 9.
• A Collector cannot save a vehicle. Ask a Manager or the Parking admin.

Good to know

• Paid for and to go count monthly rent only. In the app, unpaid extra charges, such as a late fee, show on their own line: Unpaid charges. Money you collect for a charge shows in Came in on the Money tab.

Good to know

• No internet? It still works. The payment is saved on the phone and sent later. The app marks it Waiting for internet. The website says Saved on this phone. It goes by itself as soon as you are back online. Do not collect it again.
• Too late to undo? Open the vehicle, tap History and refund it.

Good to know

• No money? Tap Didn't pay. Nothing is recorded.
• A customer showing payment done on their phone is not proof. Check your own app.

Good to know

• The rest stays owed and shows on the vehicle.
• Paying for a past month? Use Home, then Record payment.

Good to know

• Untick a charge to leave it for later. The sheet then says, for example, ₹300 of extra charges stays owed. A part payment leaves charges owed too.
• The Parking admin or a Manager can add a charge. Only the Parking admin can delete one.

Good to know

• Need an old receipt? Open the vehicle, tap History, then the receipt icon.
• A part payment gets a part-paid stamp, not PAID. The app says Month so far · ₹500 of ₹1,500 paid. The website says Part paid · ₹500 of ₹1,500 · ₹1,000 still due.

Good to know

• Only the Parking admin can delete a payment.
• Paid online? Use Refund instead.

Good to know

• ParkOS also reminds overdue customers by itself, at most once every 3 days, until they are 45 days overdue. Then it stops.
• Send automatic reminder sends an app notification instead. It reaches customers who use the ParkOS app.
• A vehicle 15+ days overdue shows Overdue · 15+ days in the app and 15+ days overdue on the website. That is only a label. Reminders still go until 45 days.

Good to know

• Automatic sending starts once WhatsApp or SMS is connected. Until then the screen says Automatic sending is off and nothing goes out.
• Until then, send reminders yourself: open the vehicle and tap Remind, as in Remind a customer on WhatsApp above.
• What you choose is saved even while sending is off.
• Only the Parking admin and Managers see Reminders in Settings.

Good to know

• Says already paid never marks anything paid. Check your own records, then tap Checked. Not paid? Collect as usual.
• A message that did not go says why, for example WhatsApp or SMS is not connected yet.
• Restore only if the customer asks for messages again. A Manager is told to ask the Parking admin.
• Only the Parking admin and Managers see Reminders on a vehicle.

Good to know

• Only the Parking admin or a Manager can reactivate. A Collector can only look.
• In the app the button is Change end date and shows only on active vehicles, so reactivate first. On the website it shows on old vehicles too.
• To end a pass, open the vehicle and tap End pass. On the website it is Set inactive. Its end date becomes today. Money still unpaid stays on its record under Old vehicles and no longer shows in Still owed or Collect next.
• Reactivate also clears an end date that is already in the past.

Good to know

• Only the Parking admin or a Manager can change a slot. A Collector can only look.
• To free a slot, tap Remove slot on the website. In the app pick None.
• On the website, a customer with 2 or more cars shows each plate with its slot in the Vehicles and Collections lists.

Good to know

• Only the Parking admin can change a start date. Managers and Collectors cannot.
• If the new date is after a month that is already paid, ParkOS blocks it and lists those payments. Delete them first, then change the date.
• A reason is required. Pick one, or choose Other and write your own (at least 3 letters).
• The start date cannot be after the pass end date, or more than a year ahead.

Good to know

• No plate yet? Tap No plate yet · Issue ticket.
• No internet? The ticket is saved on the phone and sent later.
• The price comes from your own parking's Daily rates (Settings, then Daily rates). If it says Rate card not loaded. Tap to retry., tap it.

Good to know

• Set your daily prices first. Without them ParkOS cannot work out a fee.
• Driver lost the ticket? Find the car by its plate or ticket number.

Good to know

• Online payments say Paid online.
• Every receipt also shows Collected by.
• Only the Parking admin and Managers can use the Collected by filter. In the app, a Collector sees every payment and who took it, and can tap Only mine.

Good to know

• The app shares a CSV file. The PDF is on the website only.
• Downloads that list customers or vehicles now have Plate number and Total dues till date (all months) columns, including Export CSV on the Vehicles page. Column names stay in English.
• Old customers are counted apart. What they left unpaid is not added to what you are owed.

Good to know

• Start of duty: open Money, then Staff cash, tap Open shift and type the cash already in the drawer.
• A Collector finds Staff cash under Money, Reports, then More.
• Count only cash. UPI money is not in the drawer. A closed shift cannot be reopened.
• Shifts are for staff, that is Managers and Collectors. The Parking admin has no Shift open card and is never asked to open a shift. The Parking admin reviews every staff shift under Money, then Staff cash.

Good to know

• Updates never delete your data. Money saved on the phone stays safe.
• Tell us your version when you ask for help. It reads Version 1.1.25 (Patch 14). The number in brackets goes up with each update. Press and hold the line to copy it.
• The app looks for an update when you open it. Nothing changes until you tap Update. Not now? Tap Later.

Good to know

• Need more than 10 vehicles free? Ask us on WhatsApp. ParkOS support can give you more free vehicles. There is no button for it in the app or on the website.
• In the app, Settings also has How it works. It opens this page, in English or Hindi to match the app.